The fastest way to reach the line is to call (424) 550-5662. It is answered 24/7, including nights, weekends and holidays.
What to have ready when you call
- Your street address and the nearest cross street.
- What kind of building it is, such as a house, an apartment or a condo, and which floor.
- Where the water came from, if you know, and whether it has been shut off.
- Whether the water is clean, such as a supply line, or dirty, such as sewage or storm water.
- Whether anyone is in danger or whether there is a gas or electrical risk.
You do not need all of this to call. Dispatch will ask what it needs, and you can answer as you shut off the water or move to a safe place.
If water is spreading while you read this
Close the main valve
Stopping the source is the single most useful thing you can do before the crew arrives.
Stay safe near power
Cut power to wet rooms only if the panel is dry and reachable. If you smell gas or see sparks, leave and call 911 first.
Take photos
Photograph the damage before moving anything. Your insurer will ask for them.
Call the line
Describe what happened and where, and follow the first steps dispatch gives you.
Business address and email
The business address is 100 Wilshire Blvd, Santa Monica, CA 90401. Service happens at your property, so an office visit is not needed to start. For non-emergency questions you can write to contact@santamonicawaterdamagepros.com, though a phone call is always faster when water is involved.
Emergency calls come first. Email is answered when the line is not handling an active loss, so do not use it for a leak that is happening now.
Services and areas
The line covers emergency water removal, water mitigation, water damage cleanup, water damage repair, flood damage restoration and mold remediation across Santa Monica ZIP codes 90401, 90402, 90403, 90404 and 90405. It also reaches Venice and Pacific Palisades.
If you are not sure which service you need, read the services overview or call and ask. Dispatch will point you to the right first step.
Where the business address is
What to have ready when you call
- The address of the property and the nearest cross street.
- Where the water came from and whether it has been shut off.
- Which rooms or floors are wet and roughly how much of each.
- Whether the water looks clean, gray or contaminated.
- Whether you own the property, rent it or manage it for someone else.
- Your insurer name, if you plan to file a claim.
None of this is required to start the call. If you do not know an answer, say so, and dispatch will walk through the next safe step with you.
While you wait for the crew
If it is safe, shut off the water at the main valve and turn off power to affected areas at the panel. Do not stand in water near outlets or appliances. Lift small items and furniture legs off wet floors, and take photos of the damage before anything is moved.
Do not use a household vacuum on standing water. Do not open walls or ceilings that are sagging with water, because the load can fall. If you think the water is contaminated, keep children and pets out of the room.
Which page matches your problem
Standing water in the home points to emergency water removal. Wet materials that need drying point to water mitigation. Fast cleanup after a leak points to water damage cleanup. Rebuilding comes later under water damage repair. Flooding from outside is covered under flood damage restoration, and suspected growth is covered under mold remediation.
The phone line is the only way to reach dispatch. There is no chat, no form and no email inbox monitored for emergencies, so if water is moving, call. For non-urgent questions about a past job or a document, the business email on this page is the place to write.
Calls may be recorded for quality and training, as described in the terms. If you would rather not be recorded, tell dispatch at the start of the call. The business address is 100 Wilshire Blvd, Santa Monica, CA 90401, but service happens at your property, so you do not need to come to the office.