Privacy Policy

This policy explains what information Santa Monica Water Damage Pros collects, why it is collected and how it is used. By using the site or calling the emergency line, you agree to this policy.

Information collected when you call

When you call (424) 550-5662, dispatch may ask for your name, street address, a description of the damage and a callback number. This information is used to arrange service and to follow up on your call.

Calls to our line may be recorded for quality and training purposes.

Information collected on the website

This site has no forms and does not ask you to submit personal information. Like most websites, the server records standard technical information such as the page requested, the time and the browser type. The site loads fonts and a map from Google, which may receive your IP address and set its own cookies according to its own policies.

How information is used

Information from calls is used to dispatch and manage service, to answer questions about your job and to improve how calls are handled. It may be shared with the restoration professional assigned to your job so they can contact you and arrive prepared.

Retention and security

Call records are kept for as long as needed for service, quality and legal purposes. Reasonable steps are taken to protect information, but no method of storage or transmission is completely secure.

Your choices

You can ask what information is held about you or ask for it to be corrected or deleted by writing to contact@santamonicawaterdamagepros.com. Requests are handled as required by applicable law.

Changes to this policy

This policy may be updated from time to time. The latest version is always on this page. Questions can be sent to the email above or raised on a call to the emergency line.