Pacific Palisades climbs from the beach to the Santa Monica Mountains, and its water problems follow the terrain. Water damage restoration here deals with roofs, canyon slopes, older small lots and homes being rebuilt. The 24/7 emergency line is open, and this page covers water damage and mold, not fire cleanup.
The community sits on the Westside, about 20 miles west of downtown Los Angeles, with Santa Monica to the southeast. Crews are dispatched from Santa Monica and reach the Palisades by Pacific Coast Highway or Sunset Boulevard.
Water problems start with the hillside
Elevation runs from sea level to over 2,100 feet, and that range shapes where water goes. Roofs on the upper slopes take the brunt of storms, and runoff in the canyons follows Temescal, Potrero, Santa Ynez and Rustic Canyons toward the coast.
Closer to the shoreline, Castellammare sits on small bluffs along Pacific Coast Highway near sea level, where the road, the slope and the ocean all meet. A roof leak or a blocked drain on a bluff lot can send water into a lower level quickly, so a stained ceiling after a storm is worth a call.
When water is spreading in Pacific Palisades
Call at once if water is on a floor, dripping from a ceiling or coming up through a drain. Hillside homes often have living space on several levels, so water from an upper floor can reach a lower room before you find it. Check the rooms below the leak first.
The line is answered around the clock, and same-day response is offered when a crew is available. Tell dispatch your neighborhood and whether your street is steep or narrow, because access changes how equipment is brought in.
Coverage in Pacific Palisades
ZIP code 90272, covering the Village, the Alphabet Streets, Castellammare and the Highlands.
Around-the-clock dispatch
Emergency dispatch is available around the clock, including nights, weekends and holidays.
Before we arrive: if water is still spreading
Shut off the water
Close the main valve for the house or the fixture. On a hillside lot, the valve may be near the street.
Check the panel first
Turn off power to wet areas only if the panel is dry and reachable. Do not wade into water near outlets.
Move valuables up
Lift rugs, electronics and boxes off wet floors, and check lower levels for water.
Stay away from dirty water
Keep people and pets out of sewage or runoff, then call the line.
Burn-scar runoff and rebuilding
The January 2025 Palisades Fire changed the ground as well as the neighborhood. According to the City of Los Angeles, recent burn areas, including the Palisades fire scar, face a higher risk of debris flows and runoff that may contain hazardous substances. Residents were urged to pick up sandbags at fire stations and prepare their property before rain.
That risk affects water damage. Runoff that enters a home or garage may be contaminated, so treat it like flood water and keep people and pets out. If you own property in or near the burn area, ask Los Angeles County Public Works and the Los Angeles Department of Building and Safety about drainage and permit requirements before you rebuild.
Homes that are being rebuilt or repaired can also be hit by leaks from new plumbing connections that were never tested under pressure. If a newly finished room smells musty or a floor feels soft, call before the problem spreads.
Neighborhood by neighborhood
The Alphabet Streets, the first neighborhood built starting in 1921, have the smallest lots in the Palisades. Close spacing means a leak or runoff problem can affect a neighbor quickly, so tell them early. Palisades Highlands in upper Santa Ynez Canyon rises to about 1,600 feet, where wind-driven rain tests roofs and windows.
Around Palisades Village, which opened in 2018 as a shopping center, and the Sunset Boulevard corridor, buildings mix commercial and residential water systems. Santa Monica Canyon, considered part of the Palisades community, is a mention-only area on this site and is dispatched from the same line.
Services crews provide in the Palisades
Emergency water removal
Pumps and extraction for lower levels and garages. See emergency water removal.
Flood damage restoration
Runoff, storm water and sewage handled as contaminated. See flood damage restoration.
Water damage repair
Rebuilding ceilings, walls and floors after drying. See water damage repair.
Mold remediation
Containment and removal after leaks in closets and baths. See mold remediation.
Utilities and permits in the Palisades
Pacific Palisades is part of the City of Los Angeles, so water comes from LADWP and permits go through the Los Angeles Department of Building and Safety. Permit rules vary, so ask the department before repair work begins. For nearby coverage, see Venice to the south or the Santa Monica service area.
QuestionsPacific Palisades water damage questions
Yes. The 24/7 line is open every day of the year, and a crew is sent the same day when one is available. Tell dispatch your neighborhood and whether your street is steep or narrow so equipment can be brought in.
The line covers 90272, the Pacific Palisades ZIP code, which includes the Village, the Alphabet Streets, Castellammare along Pacific Coast Highway and the Palisades Highlands.
The City of Los Angeles has warned that runoff from recent burn areas may contain hazardous substances. Keep people and pets out of it, do not clean it up yourself and call the line.
No. This site covers water damage and mold. If you need fire or smoke cleanup, ask a company that lists it as a service. If rain or hose water came in after a fire, call this line for the water.
Permit rules vary by the work involved. Ask the Los Angeles Department of Building and Safety before repair work begins, and ask any contractor who will pull the permit.